Returns, Exchanges & Cancellation Policy

In accordance with luxury boutique hygiene guidelines and made-to-order inventory standards, VELJORA apparel items are non-refundable and not eligible for returns.

To qualify for a size exchange:

• Garments must be unworn, unwashed, odorless, and completely unaltered.
• All original designer brand tags, security ribbons, and barcode labels must remain intact and attached.
• Garments showing makeup stains, perfume scent, fabric snags, or signs of wear will be returned to the customer at their expense.

We want you to adore every handcrafted jewellery piece you acquire from VELJORA. If for any reason you are not completely satisfied with your jewellery selection:

• 3-Day Returns: You may initiate a return within 3 calendar days of parcel delivery for store credit or refund.
• 3-Day Exchanges: You may request an exchange for another jewellery design within 3 calendar days of delivery.
• All pieces must be returned in their original plush velvet box/pouch, complete with warranty cards and outer bubble wrap. Pieces showing moisture damage, lotion residue, scratches, or missing stones are strictly ineligible.

All products purchased during seasonal sales, promotional flash events, or marked under our Archive/Clearance collections are classified as Final Sale. No returns, refunds, store credits, or exchanges will be entertained under any circumstances.

Every order undergoes a stringent 3-point visual inspection prior to sealing. In the extremely unlikely event that you receive a defective garment, damaged jewellery, or the wrong item:

To facilitate fast delivery, our fulfillment center processes orders rapidly:

• Before Dispatch: You may cancel an order free of penalty strictly before it has been dispatched from our atelier. Please contact us via WhatsApp immediately with your order number.
• After Dispatch: Once a parcel has been handed over to the courier partner and an AWB tracking number has been generated, cancellations are not possible.
• Refunds: For approved pre-dispatch cancellations, refunds are credited automatically back to the original source payment method within 5–7 banking days.