Frequently Asked Questions
Find fast, clear answers regarding deliveries, sizing, returns, jewellery care, and orders at VELJORA.
Where do you deliver?
We currently deliver across all serviceable pin codes within India through our trusted express courier partners (Blue Dart, Delhivery, DTDC).
How long will my order take to arrive?
Standard delivery is 3–7 business days following order verification and dispatch. Metro cities typically receive deliveries within 3–5 business days.
Is Cash on Delivery (COD) available?
No. In order to maintain direct-to-doorstep luxury security and boutique hygiene standards, Cash on Delivery (COD) is strictly unavailable. All orders are processed through encrypted 100% secure online gateways (UPI, Cards, Net Banking).
What are your shipping charges?
Shipping is Free on all orders above ₹2,499. For orders below ₹2,499, a nominal flat shipping charge of ₹120 applies automatically at checkout.
Can I return fashion apparel products?
Fashion apparel products are not returnable or refundable. However, we gladly offer a complimentary Size Exchange within 7 days of delivery for unworn garments with all tags intact, subject to size availability.
Can I return jewellery?
Yes. Jewellery returns are accepted within 3 calendar days of delivery, provided the item is in pristine, unworn condition inside its original velvet pouch/box with all security labels intact.
Can I exchange jewellery?
Yes. Jewellery exchanges are accepted within 3 calendar days of delivery for another design, subject to our approved return condition criteria.
Can I return or exchange sale items?
No. All products purchased during promotional sales, clearance, or flash events are classified as Final Sale and are strictly not eligible for return or exchange.
What should I do if I receive a damaged or incorrect item?
Contact VELJORA within 48 hours of delivery at info@veljora.com or WhatsApp +91 9315355296 with your order number, clear photographs, and a mandatory continuous unboxing video showing the sealed parcel being opened.
How do I care for my VELJORA jewellery?
Keep your pieces away from perfumes, hairsprays, water, and humidity. Gently wipe with a dry microfiber cloth after wearing and store separately in its original velvet pouch to prevent scratches.
How can I contact customer support?
You can reach our concierge team via WhatsApp at +91 9315355296 or email info@veljora.com, Monday through Saturday, between 10:00 AM and 6:00 PM IST.
Still Have a Question?
Our dedicated customer concierge is ready to assist you on WhatsApp.